If you are going to send your item back for refund/exchange, please contact us first. We can only exchange shoes or refund money if you send us the item in original condition(with the original box and unworn outside).
When sending back please use recorded delivery. Please attach invoice to the box - it will help us identify you and process exchange/refund faster.
We refund cost of sending shoes for refund/exchange only if we sent size/shoes different than ordered or if we made any mistake. Otherwise the customer pays for additional delivery cost.
Please note: It's buyers responsibility to buy the correct size/colour. And we won't refund you money for additional postage cost if the shoes don't fit you or colour of the item looks slightly different than on your screen.
Computer monitors vary in their reproduction of colour. Colour you'll see on the screen depends also on your screen settings.
We do our best to provide you with best possible pictures of the product, but the colour you see on your screen may be slightly different from the real colour. While describing colour, we manufacturers description.
The same applies for size description: we always follow manufacturers description. If you have any doubts, please contact us before you buy the item
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions.The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.